Privacy Policy

Signature Roof & Chimney respects your privacy. This policy describes how we collect, use, disclose, and protect personal information when you visit signatureroofandchimney.com, contact us, request an estimate, use our chat or forms, apply for employment, or otherwise communicate with us.

1. Information we collect

We collect information you choose to provide, which may include your name, email address, phone number, property address or ZIP code, the services you are interested in, project details, photographs or files you submit, appointment preferences, and messages you send us. If you apply for a job, we may also collect application information you provide.

When you use our website, our website platform and enabled tools may collect technical information such as IP address, browser and device details, referring pages, site activity, and cookies or similar identifiers. We use Google Analytics to measure website traffic and performance. Google Analytics may collect page-view and interaction information, approximate location, browser and device information, and cookie identifiers, depending on settings and visitor choices. See our Cookie Policy for more details.

2. How we use information

We use information as reasonably needed to respond to inquiries; arrange estimates, inspections and appointments; provide and follow up on roofing, siding and chimney services; communicate about projects; manage customer records; address safety, fraud and security issues; improve website functionality; and meet legal and recordkeeping obligations.

If we send promotional email, we do so only as permitted by applicable law and honor applicable unsubscribe and opt-out requests. We do not currently operate automated SMS notifications, reminders, or text-message marketing campaigns.

3. Text messages and consent

Signature does not currently operate automated SMS notification, reminder, or marketing campaigns. Visitors can initiate an individual text conversation through our website's Text Now link. If you contact us by text, a member of our team may respond to your inquiry individually, consistent with applicable law and your communication preferences. Message and data rates charged by your wireless provider may apply.

Providing a phone number or submitting a website form does not enroll you in a text-messaging program or constitute consent to automated or promotional texts. We do not condition a service inquiry or estimate request on SMS marketing consent. If you want an existing one-to-one text conversation to stop, tell us directly or contact [email protected].

If Signature later introduces an automated or opt-in SMS program, we will update the relevant notices, forms, and terms and obtain any consent required by law before operating that program. Future program-specific disclosures would identify the message type, frequency, carrier-rate notice, and available help and opt-out methods.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Service providers and subcontractors assisting with customer communications may process information to provide those services on our behalf. Text-message opt-in data and consent, if collected in the future, will not be shared with third parties for their own marketing or promotional use.

4. When we disclose information

We may share information with service providers working for us, such as website hosting, our customer relationship management and forms platform (HighLevel), communications providers, technology support, and service professionals who need relevant information to respond to an inquiry or perform requested work. Those parties are expected to use the information only as necessary for the applicable service or as otherwise permitted by law.

We may disclose information when legally required, to protect people or property, or in connection with a legitimate business transaction subject to applicable protections. We do not sell customer lead lists to third parties for their independent marketing.

5. Website analytics, cookies and outside services

We use Google Analytics to understand how visitors find and use our website, including site traffic, page visits, device characteristics, and interactions, subject to the applicable configuration and privacy choices. Google Analytics may use first-party cookies such as ga and ga_<measurement-id> for visitor and session measurement where enabled. Our website also uses HighLevel features such as contact forms and may use chat, maps, and other integrations. These providers may process technical information as necessary for their services. Advertising or remarketing technologies, if separately configured, may collect additional information. See our Cookie Policy for details and choices. Following a link to another website may subject you to that website's own policies.

6. Information security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No system or internet transmission is completely secure, and we cannot promise absolute security.

7. How long we retain information

We retain information for as long as reasonably necessary to fulfill the purposes described here, maintain business records, resolve disputes, enforce agreements, or satisfy applicable legal obligations. Retention periods vary depending on the type of record and the reason it is kept. When no longer needed, we seek to delete or appropriately deidentify information, subject to legal and operational requirements.

8. Your choices and privacy requests

You may ask us to review, correct, or delete information you provided, subject to identity verification and lawful exceptions. You may also opt out of marketing emails using their unsubscribe instructions. To stop individual text communications, tell us in that conversation or contact us directly. Where applicable law gives you additional access, portability, correction, deletion, or opt-out rights, we will respond as required by that law.

For privacy requests, contact us using the information below. We may need to verify your identity before providing or changing records. If applicable law gives you a right to appeal a privacy decision, contact us and state that you are requesting an appeal.

9. Children

Our website and contracting services are directed to adults seeking exterior home services, not children. We do not knowingly solicit personal information from children under 13 through the website. If you believe a child has provided information, please contact us.

10. Changes to this policy

We may update this policy when our services, tools, or legal requirements change. The date above identifies the version currently in effect. Material changes may be communicated through the website or through other appropriate means.

11. Contact us:

Signature Roof & Chimney L.L.C.
1908 D St., Forest Grove, OR 97116

Phone: (971) 470-5656
Email: [email protected]
Website: signatureroofandchimney.com

Also see our Terms & Conditions and Cookie Policy.

Signature Roof & Chimney L.L.C. | Oregon CCB #23639